Privacy Policy

Effective Date: 04 August 2026

Welcome to NeedsCart ("NeedsCart", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

By using NeedsCart, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Full Name
2. Mobile Number
3. Email Address
4. Delivery Address
5. Billing Address
6. Account Login Credentials
7. Order History

Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers. Payments are processed securely through trusted third-party payment providers.

Device Information

When you use our website or mobile application, we may automatically collect:

1. Device Model
2. Operating System
3. IP Address
4. Browser Type
5. App Version
6. Device Identifiers
7. Crash Logs
8. Performance Analytics

Location Information

With your permission, we may collect your location to:

1. Deliver orders accurately
2. Show nearby delivery availability
3. Improve delivery services

You can disable location access anytime through your device settings.

2. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process and deliver your orders
3. Process payments
4. Provide customer support
5. Send order confirmations and delivery updates
6. Improve our products and services
7. Detect fraud and unauthorized activities
8. Comply with legal obligations
9. Send promotional offers (only where permitted)

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

1. Delivery partners for order fulfillment
2. Payment gateway providers
3. Cloud hosting providers
4. Analytics providers
5. Customer support service providers
6. Government authorities when required by law

All third-party service providers are required to maintain the confidentiality of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against:

1. Unauthorized access
2. Data loss
3. Misuse
4. Alteration
5. Disclosure

Although we strive to use commercially acceptable methods to protect your information, no method of transmission over the Internet is completely secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Keep you signed in
2. Remember your preferences
3. Improve website performance
4. Analyze user activity
5. Enhance your shopping experience

You may disable cookies in your browser settings, although some features may not function properly.

6. Data Retention

We retain your information only for as long as necessary to:

1. Provide our services
2. Complete transactions
3. Meet legal and accounting requirements
4. Resolve disputes
5. Enforce our agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Delete your account and personal data
4. Withdraw consent where applicable
5. Request a copy of your information
6. Object to certain processing activities

To exercise these rights, please contact us using the details below.

8. Children's Privacy

NeedsCart is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without parental consent, we will delete it promptly.

9. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing your information.

10. Google Play Services

If you use our Android application, it may request permissions such as:

1. Internet Access
2. Location
3. Camera (if applicable)
4. Storage or Photos (if applicable)
5. Notifications

These permissions are used only to provide requested features and improve your experience.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

NeedsCart

Email: needscart.in@gmail.com

Phone: +91 99990 86967

Address: C7 Central Market, Keshav Puram, Delhi – 110035, India

By using NeedsCart, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.